. Damaged Items and Returns:

• We take great care in ensuring your jewelry arrives safely and beautifully. However, if you receive an item damaged during shipping, we understand the need for a quick and hassle-free resolution.
• For items received damaged, please contact our customer service team within 15 days of delivery. We will request an unboxing video showing the damaged item and original packaging to assist with verifying the claim.
• Once confirmed, we will gladly arrange for a replacement or a full refund, whichever you prefer.

Additional Notes:

• Unboxing video requirements:
  • Start recording before opening the package and continue until you've fully inspected the item.
  • Ensure the video clearly captures the damaged item and any relevant packaging details.
  • We may request additional information or photos to further assess the claim.

Please note that this policy applies only to items damaged during shipping. For other return concerns, we recommend reviewing our detailed returns and exchange policy on our website or contacting our customer service team for assistance.

This revised version clarifies the 15-day timeframe for reporting damaged items, emphasizes the use of an unboxing video for efficient resolution, and directs customers to explore alternative return options on your website or through customer service.

I hope this helps! Let me know if you have any other questions.